How To Claim
1) Before you contact us
Here are some important things to know before you contact us.
Privacy Check
Your privacy is important to us and as such, we can only speak with the person listed on the policy. If you wish for another person to act on your behalf, you will need to contact us to provide your authorisation for us to speak with them.
Information we will need you to provide
Details of the device claimed
- Your original sales receipt or contract number.
- The manufacturer Name, Model Number and Serial Number for the device
- The date the damage occurred
- A detailed description of how the damage occurred
- A description of the damage to the device
- A colour photograph showing the damage
- We will ask for the damaged device to be made available to us for assessment
- Your original sales receipt or contract number.
- The manufacturer Name, Model Number and Serial Number for the device
- The date the theft occurred
- A description of how the theft occurred
- We will ask you to report the theft to the police
- We will ask you to complete a Claim form and to provide the police incident report number, the police officer's name and their contact details
- Your original sales receipt or contract number.
- The manufacturer Name, Model Number and Serial Number for the device
- The date the loss occurred
- Provide a statutory Declaration signed and witnessed by a member of the police force detailing the events that led to the cause of the loss.
2) How to lodge a Claim
Call The Warranty Group on 1300 786 225 or email us at [email protected] and we will take care of you.
3) Excess
Your policy may have an excess that must be paid before we can process your claim. For your convenience you can pay your excess by credit card over the phone at the time of lodging your claim or alternatively by direct debit into our account.
